Support


Help files

There's a lot of good information on how to use the various PhoneLog versions in the help files that come with each of the apps. You can access the relevant help file from inside the app by using the Help menu or you can use the following links:

PhoneLog icon PhoneLog — version 1  
 
PhoneLog Pro icon PhoneLog Pro — version 3 PhoneLog Pro — version 2
 
PhoneLog for iOS icon PhoneLog for iPad — version 2
PhoneLog for iPhone — version 2
PhoneLog for iPad — version 1

FAQ


What are the system requirements for the Mac apps?

PhoneLog and PhoneLog Pro have been tested and work fine on macOS 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave) and 10.15 (Catalina). They cannot be used with macOS versions earlier than this.

What are the system requirements for the iPhone & iPad app?

PhoneLog for iPhone & iPad has been tested and works fine with iOS10, iOS11, iOS12 and iOS13. It cannot be installed on a version earlier than this.

Are there known bugs or limitations when using PhoneLog with Apple's latest software versions?

Sometimes Apple changes which features are available to third party apps or how those features need to be implemented. This can affect the behaviour of PhoneLog.

When testing with macOS 10.15 (Catalina) the following behaviour was observed:

When searching using spotlight the correct call log is opened, but the search does not continue automatically to find the relevant calls. Please retype the search term into the search bar within the app.

When testing with iOS13 the following behaviour was observed:

When PhoneLog adds an item to the Calendar or Reminders app it adds a URL link back into PhoneLog so that you can easily navigate to the relevant call entry. These links are unresponsive when you click on them in iOS13.

We are currently investigating ways around the issues above. If solutions are found we will release new versions of the apps.

Are iCloud syncing or iCloud Drive supported?

No. In order to sync a call log between computers or devices, PhoneLog Pro has an in-built syncing mechanism based on Dropbox or a shared drive (please see the help files above). iCloud is not supported for any PhoneLog app and it is recommended that you do not store your call log on your iCloud Drive as opening it on two different Macs or devices at the same time can cause irreparable data loss or corruption. If iCloud syncing is a requirement, then please let us know at the contact email addesss below.

Is it possible to use both PhoneLog and PhoneLog Pro at the same time?

Yes, but this probably isn't very useful. It is expected that after you upgrade you will probably want to uninstall PhoneLog. All the features in PhoneLog are also available in the Pro version.

How do I share a call log with someone else who only has PhoneLog, not PhoneLog Pro?

You can use the Export feature in the File menu of PhoneLog Pro to export the file as a PhoneLog XML file. Please see the PhoneLog Pro help file above for more details on compatibility.

What are the plans for future releases?

Various enhancements are planned for PhoneLog Pro and PhoneLog for iPhone & iPad and we are always open to feature suggestions. Please let us know by using the email link below.


Contact us

If you are having problems with any of our software and the information on this support page hasn't helped, then please send an email to:

spelgasoftware [at] gmail [dot] com

Please let us know what app you are using and what version. This information can be found in the About option in the application menu to the right of the Apple logo in the menu bar. We'll try to answer your email as soon as we can.